Telecoms: GDPR privacy actions are trending up

By no means all of the regulatory action under GDPR has been accomplished through fines on organizations. It is expected that the EU legal consensus regarding privacy will strongly influence their...

3 practical strategies for Telcos to help customers through the Covid-19 crisis

Q1 2020 Release Notes

Telcos, it's time to reconnect with your customers.

Can Telcos beat the FANG companies at their own game?

The current situation with millions of people confined to home and eschewing physical meetings has highlighted the way that social media has captured our imagination. What’s most astounding about...

Q4 2019 Release Notes

Release Summary: 

Q4 2019 has seen the introduction of new key functionality in the Intent HQ platform, enabling new ways of triggering data processing and the creation of customer profiles. For...

IHQ Event: Practical AI applications for Customer Experience

Earlier this month, we invited Forrester Analyst, Brandon Purcell, to share his thoughts on practical AI applications in Customer Experience. The thought-provoking session included an interactive...

Win customer loyalty by understanding your customer's emotional narrative first

The battle for an emotional connection is the newest frontier in the battle for customer experience.Humans are emotional decision makers. It is not a great challenge to most people’s intuition to...

Hyper-Personalisation: 8 things Telcos need to know about customers

The customer profile is a very valuable and widely used entity in the world of the telecoms. It is used in many activities from targeting offers to providing support to customers. Historically, a...