What fun and what an honor to host a fireside chat with Professor Jose Luis Nueno of IESE Business School and Merkle CTO Matthew Mobley!  Plus we had a great audience: interactive and full of...

It has been a challenging year.  Frightening, sad, exhausting (especially for mothers of young children, like me), and yet interesting and often so inspiring. 

We were at the Customer Experience Conference for Financial Services #CXC2017 this week where the focus was on design, relevance and GDPR. Kudos to the organisers for bringing together an interesting...