Making sense of Post-covid Normal

It has been a challenging year.  Frightening, sad, exhausting (especially for mothers of young children, like me) and yet interesting and often so inspiring. 

Customer Experience for Financial Services #CXC2017

We were at the Customer Experience Conference for Financial Services #CXC2017 this week where the focus was on design, relevance and GDPR. Kudos to the organisers for bringing together an...